Resources

Books on Resolving Interpersonal Conflict:

Fisher, R. (1991). Getting to yes: Negotiating agreement without giving in. New York: Penguin.

Patterson, K., Grenny, J., Maxfield, D., McMillan, R., and Switzer, A. (2013). Crucial accountability: Tools for resolving violated expectations, broken commitments, and bad behavior. New York: McGraw-Hill.

Patterson, K., Grenny, J., McMillan, R., and Switzer, A. (2012). Crucial conversations: Tools for talking when stakes are high. New York: McGraw-Hill.

Stone, D., Patton, B., and Heen, S. (1999). Difficult conversations: How to discuss what matters most. New York: Penguin.

Books on Preventing Interpersonal Conflict:

Harley, S. (2013). How to say anything to anyone: A guide to building business relationships that really work. Austin, TX: Greenleaf.

Books on Bullying:

Curry, L. (2016). Beating the workplace bully: A tactical guide to taking charge.  New York: American Management Asociation.

Namie, G., and Namie, R. (2011). The bully-free workplace: Stop jerks, weasels, and snakes from killing your organization. Hoboken, NJ: Wiley.

Twale, D. J., and De Luca, B. M. (2008). Faculty incivility: The rise of the academic bully culture and what to do about it. San Francisco: Jossey-Bass.

Bullying Defined:

https://drive.google.com/a/appstate.edu/file/d/0B1zndoKkYl3fa0dBQVVKZXhRY3M/view?usp=sharing

Books on Mediation:

Domenici, K. & Littlejohn, S. W.  (2001).  Mediation: Empowerment in conflict management (2nd. Ed).  Prospect Heights, IL: Waveland Press.

Moore, C.  (2014).  The mediation process: Practical strategies for resolving conflict (4th ed.).  San Francisco: Jossey-Bass. 

Books for Leaders:

Lencioni, P. (2005). Overcoming the five dysfunctions of a team: A field guide for leaders, managers, and facilitators. San Francisco: Jossey-Bass.

Lencioni, P. (2005). The ideal team player: How to recognize and cultivate the three essential virtues. San Francisco: Jossey-Bass.

Raines, S. S. (2013). Conflict management for managers: Resolving workplace, client, and policy disputes. San Francisco: Jossey-Bass.