Services

What We Do

The Office of Conflict Management Services works to prevent and resolve interpersonal conflicts that interfere with faculty and staff engagement, satisfaction and productivity.  OCMS promotes a culture of positive and respectful interpersonal communication through impartial services including:

•    Conflict management training and education for faculty, staff and supervisors.

•    Individual consultations for addressing conflict, including conflict coaching (link).

•    Group facilitation to promote improved team dynamics and communication.

•    Facilitated dialogue between individuals engaged in conflict or struggling with interpersonal working relationships.

 •    Referrals to other support services for faculty and staff.

What We Do Not Do

OCMS is a referral resource for campus offices responsible for receiving and resolving workplace concerns and complaints including Academic Affairs; Human Resources; Equity, Diversity and Compliance; Counseling for Faculty and Staff; the Office of Disability Services, and the University Ombudsman.  Referrals to OCMS are made when these offices determine that conflict management services may be an appropriate and effective means to resolve reported workplace conflicts.  OCMC does not have any authority for workplace policies or employment laws.  Thus OCMS does not:

•    Conduct formal grievances.

•    Conduct investigations.

•    Provide legal advice.